Frequently Asked Questions

Yes, all our garments are natural fabrics - organic clothing that is eco friendly - silk, linen and cotton clothing - dyes used are organic

Do you ship internationally?

What payment methods does Distant Travellers accept?

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT DISTANT TRAVELLERS ?

Do you accept money orders or personal cheques?

What is your customer service policy?

Do you do returns and/or exchanges?

How do I know for sure if an item will fit?

Do you put merchandise on hold for anyone?

ORDERING

Ordering online

Money orders and Distant Travellers gift certificates

Order over the phone

SHIPPING

Australia Post

International shipping

RETURNS

We accept returns

Returns that may not be shipped back

SIZING

Measuring tips to ensure the best fit

How we measure our garments

 

OUR POLICIES, TERMS & CONDITIONS

Important policies, terms & conditions at Distant Travellers

FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Yes, we certainly do! See International Shipping for more information

What payment methods does Distant Travellers accept?

We accept Visa, MasterCard, PayPal and Money Order (although we prefer credit card or PayPal)

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT DISTANT TRAVELLERS ?

Our site is as secure as possible.

All credit card transactions on this site are processed using Eway, a secure online payment gateway which encrypts your card details in a secure host environment. At Distant Travellers we don't hold your credit card details on the website. To help ensure that your shopping experience is safe, simple and secure, Distant Travellers uses the latest 128-bit Secure Socket Layer (SSL) encryption technology. This encrypts and protects the data you send to us over the internet. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at info@distanttravellers.com.au

 Do you accept money orders or personal cheques?

We will not accept personal cheques but money orders are o.k. You can purchase these at your local post office. If you are planning on paying with a money order, please email us with what item(s) you are interested in ordering. We will send you your total amount and we expect money orders to be received within five business days. Upon receipt of your money order we will then forward your item.

Sorry, we do not accept cash in any form nor do we accept international money orders.

What is your customer service policy?

Distant Travellers  is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our
website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an
ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item,
a backorder or a full refund. 

Since orders are shipped out on the next business day, we only accept revised requests up to 12 hours after your original transaction. Please contact us ASAP if you need us to cancel an order, add something, or just switch an item. We will be happy to do this for you if it's within 12 hours. Once an item is shipped, no revisions can be made.

Do you do returns and/or exchanges?

Yes we do! But only on full priced clothing. We don't accept returns on SALE items, jewellery or homewares and you will need to follow our Returns Policy instructions very carefully. Unless the steps are followed correctly we will not accept an item back and it will be posted back to you without a reimbursement.

How do I know for sure if an item will fit?

Check out our comprehensive sizing section for clothing measurement information. We try to give exact measurements for the garments we sell, so please review that information closely.

Do you put merchandise on hold for anyone?

Yes, we will hold your item for 48hrs. If you are interested in having an item held, please email me us and let us know what item(s) you want. You will then need to send a follow up email within 48hrs to confirm that you want to go ahead with the transaction. If we do not hear from you within 48hrs we will take the item off of hold without contacting you.

Ordering online

Ordering online is the fastest and most convenience way for customers to shop. When you order on line you will receive an order confirmation number at the conclusion of your order process as well as a confirmation email, including order number and an approximate total amount to be charged.

Money orders and Distant Travellers gift certificates

We also accept money orders and we have gift certificates. For verification purposes, every purchase made with a gift certificate also requires you to enter a credit card number. It will only be charged if the order total exceeds the amount on your gift certificate, and will only be charged the outstanding order balance. The information on your credit card will not be used for any other purpose.

Order over the phone

If you are not comfortable with ordering on-line you can place an order over the phone by calling us on 0403 810258 between 9.00am and 5.00pm weekdays. We do not accept faxed or mail orders

GST: Each item for sale on the Distant Travellers website is GST inclusive and no additional charges will be incurred. The only time additional costs may be incurred is if the shipping charges are more than usual due to the weight of an item. You will be notified prior to final payment of any additional charges.

Distant Travellers is not responsible for pricing errors caused by system malfunction.

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SHIPPING

All items are securely packaged and mailed on the next business day through Australia Post.

Postage cost are calculated at a flat rate of $8.00 to any destination in Australia.

Arrival dates vary on location, but are usually received within 2-5 business days within Australia. Shipping costs include packaging, PayPal fees, and actual shipping cost. Distant Travellers is located in Sydney, New South Wales, Australia.

On some heavier items there may be extra shipping charge noted on the item description page in order to cover shipping fees. This amount is already included in the price.

INTERNATIONAL SHIPPING

There is a flat shipping cost of $15.00AUD world wide on a standard size parcel. On some heavier items there may be extra shipping charges applied. You will be notified by email of any further costs associated with shipping to your country. You can contact us for shipping quotes on heavier items. Please state what items you are interested in and what country your order will be shipped to. All international customers have the option of what shipping method they wish to use which may also affect the total cost of your shipping. We will reply to your inquiry within 24hours.

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RETURNS

We accept returns for any reason at all on full priced items including all clothing. However, if you are going to return an item you will need to follow the steps below very carefully. Failure to do so could mean that you will end up having to keep the garment and not being reimbursed. If you are not happy with the item you may return for refund of money minus a 10% restocking fee as long as the item(s) are in the mail within 2 days of your delivery date & are in the exact same condition we sent them in & all of our rules & policies are followed.

Also, Items sent back without prior notice will be rejected & you will have to pay for shipping to get them back.

Here’s what to do:

  1. Email us immediately at info@distanttravellers and state that you need to return an item. We receive returns for any reason at all. However it is essential that you notify us first with the specific reason. Also make sure you note the invioce number in your email.
  2. You will receive a reply ASAP, confirming your return and giving you a timeframe within which to send the item back and a return authorization number. Mark this number clearly on the outside of your return package, below your return address. Packages shipped without this authorization number will not be processed.
  3. After you have received the confirmation email, send the package by any insured method of shipment to 68 Crawford Road, Brighton le Sands, 2216, NSW, Australia. You must pay for the cost of the returned items yourself
  4. The returned item must be in the same condition stated previously online or by email, and postmarked within the timeframe. Any tags or affixed items (belts, brooches, etc) must be present and in same condition.
  5. You will receive an email regarding reimbursement when the return has been received and inspected. We process returns every Friday. Every order returned will be subject to a 10% restocking fee, except orders returned to be fully or partially used toward another purchase (either by store credit or exchange). The exchanged item cannot be returned. Shipping cannot be reimbursed.
  6. INTERNATIONAL ORDERS: We can only accept exchanges from overseas orders. Don't see anything you like right now? No worries. Your credit is good forever. All shipping, customs, duty fees, or any other charges related to shipping & taxes are the customer’s responsibility.

Returns may not be shipped back if:

  • The package would be postmarked for return after the given timeframe
  • We have not emailed you written consent to return the package
  • The item(s) were sold on sale, via auction, or with any type of discount
  • We believe you are abusing our return policy by purchasing items for copying/rental purposes, and then returning the goods. Customers who we suspect are doing this type of activity are not eligible for return, and this decision is entirely at our discretion.

Any items shipped to us without following the above instructions will be either: (1) marked returned to sender, (2) the value will be eligible for store credit, or (3) the value will be reimbursed with a 25% restocking fee, at our discretion.

Unfortunately we do not accept returns on any SALE items or jewellery.

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Measuring Tips to Ensure the Best Fit

  1. Keep tape firm, but not too tight or too loose.
  2. When measuring, if possible, wear the undergarments that you plan to wear with the outfit.
  3. If possible, have another person measure you.
  4. If you are between sizes, select the larger size.
  5. Select the size that fits the largest part of your body.

BUST:

With arms at your side, place tape under your arms and run it around the fullest part of the bust line and across the shoulder blades.

WAIST:

Find the natural crease of your body by bending to one side. Run tape measure around your natural waistline, keeping one finger between the tape and your body for a comfortable fit.

HIPS:

With feet together, run tape around the fullest part of your hips, about 20cm (8 inches) below your waistline.

If you are still unsure about sizing by all means send us an email with your questions and we can provide further information or addition measurements of the garment

How we measure our garments:

We try to be as accurate as possible. We measure the garment when it is laying flat and un-stretched:

BLOUSES, TOPS & COATS:

  1. Arm length is measured from shoulder seam to wrist hem.
  2. Bust/chest measured from underarm, across the chest to the other underarm, and then measurement is doubled.
  3. Length is measured from shoulder to hem, or straight down the back not including collar.
  4. Waist is measured across where a normal waist would fall and then doubled.
  5. Back is measured from shoulder seam across to other shoulder seam (see diagram below).

REMEMBER: ALWAYS MAKE ALLOWANCES FOR COMFORT WHEN TAKING MEASUREMENTS INTO CONSIDERATION

Skirts and Dresses:

  1. Dress length is measured from shoulder to hem.
  2. Waist is measured across where an average waist falls, then doubled.
  3. Skirt length is measured from waistband to hem.
  4. Hips are measured across where an average hip falls, then doubled.

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IMPORTANT POLICIES, TERMS & CONDITIONS 

 

PRIVACY POLICY 

Distant Travellers  is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that's all. Distant Travellers uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.  Cookies sent to your computer from Distant Travellers only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address
of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to
finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

LINKS

The distanttravellers.com.au site contains links to other websites that belong to other parties and which we do not have any control over. distanttravellers.com.au is not responsible, cannot endorse and is not liable for any content, products or services made available on those sites. You agree that distanttravellers.com.au cannot be made liable for any loss or damage caused by the use of other affiliated sites.

TERMS & CONDITIONS

By using the distanttravellers.com.au website and related services, you agree to be bound by these Terms and Conditions of use.

Force Majeure

We, distanttravellers.com.au shall not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of distanttravellers.com.auwe shall be entitled to a reasonable extension of time for the performance of such obligations.

Disputes and Applicable Law

If there is any dispute about or involving the distanttravellers.com.au website and services, you agree that the dispute will be governed by Australian Consumer law. Any dispute in relation to these conditions and the use of the website and services will be heard in the state of New South Wales and resolved in accordance with Australian law.

Copyright

You are not to use or reproduce any copyrighted material such as trading names, trademarks, logos or other proprietary information belonging to distanttravellers.com.au for any reason at any time without our written permission.

Intellectual Property

The content on the distanttravellers.com.au website including but without limitation to: text, software, photos, graphics, sounds, music, video, interactive features, name, trademarks and logos contained within the website are owned wholly by distanttravellers.com.au. Content on the website is for personal use only and may not be used, copied, reproduced, distributed, displayed or exploited for any other purposes without the prior written consent of the respective owners. Indemnity You agree to indemnify and hold distanttravellers.com.au from all actions, claims, costs, legal costs and expenses, losses, damages, liability or demands made by any party due to your use of or connection with the distanttravellers.com.au website and related services.

Website Access

We, distanttravellers.com.au grants you permission to use the website as per the terms and conditions. You acknowledge that at times the site may be restricted or inaccessible due to certain circumstances and that distanttravellers.com.au will not be made liable in those instances for any losses or damages.